Following the notification released by the Ministry of Energy, Government of Pakistan (GoP) about the modification of the June Fuel Charges Adjustment (FCA), K-Electric will facilitate those Non Time-of-Use (Non-ToU) residential consumers, with revised electricity bills for the month of August who have electricity consumption of equal to or less than 200 units. The revised bills will be available from 26 August onwards and can be collected from KE’s operational customer centers across the city. Agricultural customers in KE territory are also eligible under the Government’s FCA relief.
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Per the notification issued by the Ministry of Energy (Power Division), Government of Pakistan on 25 August, “XWDISCOs and K-Electric are directed to implement the following with immediate effect: Non-ToU Domestic (Protected) consumers having ≤ 200 units consumption would only pay Rs. 3.8972/Unit in August 2022 billing month. Non-ToU Domestic (Non-Protected) consumers having ≤ 200 units consumption and Private Agriculture consumers shall not pay any FCA in August 2022 billing month.”
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For the convenience of pertinent consumers, the bill due date for August bills has also been extended to 30 August by the power utility. Furthermore, the customer care centers of K-Electric will remain open for extended hours this week. The extended timings for Friday and Saturday are till 08.00 pm, while on Sunday, these centers will be open to facilitate customers till 05:00 pm.
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The Chief Marketing & Communications Officer, Sadia Dada said, _“It is important to note that as per the notification, the relief and due date extension is only for those Non-ToU residential consumers who have a power consumption equal to or less than 200 units. All the remaining electricity consumers, such as ToU consumers, Non-ToU residential consumers having beyond 200 units of consumption as well as all commercial, and industrial consumers, are requested to continue paying their bills as per routine._
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All efforts are being made by the utility to pass on the relief to eligible customers. Due to the quantum of the exercise, there may be a wait time. Customers are urged to remain patient and cooperate with the utility staff to avoid disruption in service for other customers.”
