In an effort to assess the service standards of Cellular Mobile Operators (CMOs) (Jazz, Ufone, Telenor, Zong), the Pakistan Telecommunication Authority (PTA) conducted an Independent Quality of Service (QoS) Survey across seventeen cities in Khyber Pakhtunkhwa, Punjab, and Sindh.
The findings from the survey uncovered that certain Cellular Mobile Operators (Jazz, Ufone, Telenor, Zong) failed to meet crucial Key Performance Indicators (KPIs) outlined in their licenses and relevant regulations, particularly in the domains of voice and latency. The discrepancies were highlighted through the independent evaluation carried out by PTA.
A joint QoS survey, conducted collaboratively with CMOs (Jazz, Ufone, Telenor, Zong), extended to seven cities in Gilgit Baltistan during the third quarter of 2023 (July to September). The survey utilized an advanced automated QoS Monitoring and Benchmarking Tool to evaluate Mobile Network Coverage and QoS KPIs for Voice, SMS, and Mobile Broadband. The aim was to ensure adherence to Next Generation Mobile Service (NGMS) licenses and Cellular Mobile Network Quality of Service Regulations 2021.
The ranking of CMOs (Jazz, Ufone, Telenor, Zong) was determined based on compliance levels with each KPI against the defined thresholds in licenses and QoS Regulations. The rankings ranged from 1st to 5th position in Mobile Network Coverage and Voice Services across the surveyed cities.
In the Mobile Broadband Speed segment, the ranking criteria encompassed factors such as data download and upload speed, network latency, and webpage loading time.
The detailed survey results, outlining the compliance levels and rankings, are now available on the PTA’s official website. The overarching objective of PTA’s ongoing service quality monitoring is to encourage operators to enhance mobile services, fostering healthy competition within the telecommunications sector.