The Pakistan Telecommunication Authority (PTA) has begun a public consultation process on Quality of Service (QoS) legislation, in which the public, consumers, and broadband service providers are invited to participate. The proposed ‘Fixed-line QoS Regulations,’ according to the telecom regulator, are posted on the PTA website and are open for comments, views, and criticism until March 15.
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Inspections, surveys, and benchmarking exercises are conducted on a regular basis by the regulator to guarantee that communications service users receive the best possible QoS levels. Through this consultative strategy, the PTA also hopes to engage service providers in a series of constructive talks in order to remove obstructions to service quality. The PTA also publishes QoS findings on a regular basis so that users can compare operators.
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Following previous studies indicating a decline in the quality of telecom services in the country, the telecom regulator has increased the frequency of QoS surveys. On February 18, the PTA published a draught of the new QoS regulations on its website, and has now launched a public consultation on the document, which will be subject to amendment based on feedback received during the process.
