The Saudi Arabian government has been providing high-quality services to pilgrims through the General Presidency for the Affairs of the Two Holy Mosques. According to the Saudi Arabian News Agency (SPA), statistics released by the department today, the number of pilgrims who visited the Grand Mosque has topped 19,608,573 people until yesterday.
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Samir bin Saad Al Suwehry, the deputy general head of the division charged with evaluating the department’s institutional excellence, inventiveness, and leadership, stated that the congregation was the main focus of his division’s work.
He said that the services provided included the distribution of 1,045,104 bottles of Zamzam water, totalling 30,257,874 litres, as well as the washing of carpets and mats using 655,990 litres of disinfection solutions.
In addition to using 2,600,000 litres of surface disinfectant, the cleaning and sterilisation procedure at the Grand Mosque also involves the preparation of 105,810 litres of hand washing soap, 103,625 litres of disinfectant liquid distributed by robots, 100,535 litres of biocare liquid, and 653,360 litres of surface disinfectant liquid.
Al Suwehry further added that the department uses human resources and offers social assistance to 901,951 congregations.
This initiative was the result of a directive from the department’s Director General, Sheikh Dr. Abdul Rahman Al Sudais, who wanted to employ both human capabilities and cutting-edge artificial intelligence (AI) applications in order to provide pilgrims with high-quality services, particularly during the month of Ramadan.
High-Quality Services for Umrah Pilgrims
The Grand Mosque in Mecca is one of the most sacred places for Muslims around the world, and it is the focal point of the Umrah pilgrimage. With more than 19 million pilgrims visiting during the 20 days of Ramadan, the Saudi Arabian government has taken great care to provide high-quality services to these pilgrims.
The General Presidency for the Affairs of the Two Holy Mosques has been at the forefront of these efforts, with a focus on ensuring the comfort and safety of the pilgrims. One of the main areas of focus for the department has been the provision of clean and hygienic facilities.
This has included the distribution of Zamzam water, which is considered sacred in Islam, and the cleaning of carpets and mats using disinfection solutions. The department has also used cutting-edge technology, including robots, to distribute disinfectant liquid to the pilgrims.
In addition to these measures, the department has also provided social assistance to congregations. This has included the provision of food, shelter, and medical care to those in need.
The Role of Artificial Intelligence
The department has been able to provide these high-quality services through the use of both human resources and artificial intelligence (AI) applications. The directive from Sheikh Dr. Abdul Rahman Al Sudais to employ cutting-edge technology has been instrumental in ensuring that the department is able to provide the best possible services to the pilgrims.
AI has been used in a number of areas, including the distribution of disinfectant liquid and the cleaning and sterilisation procedures at the Grand Mosque. This has allowed the department to provide more efficient and effective services to the pilgrims, while also reducing the risk of infection.
The provision of high-quality services to the pilgrims visiting the Grand Mosque during Ramadan is a critical responsibility of the Saudi Arabian government. The General Presidency for the Affairs of the Two Holy Mosques has been at the forefront of these efforts, with a focus on ensuring the comfort and safety of the pilgrims.