Subscribers Blast Jazz Over Unauthorised Balance Deductionsm, Mobile users across Pakistan have raised fresh complaints against Jazz Pakistan after noticing significant prepaid balance deductions from their accounts for services they did not personally subscribe to. According to multiple reports circulating on social media, affected customers claim that third-party value-added services (VAS) were automatically activated on their numbers without consent, leading to repeated charges and unexplained balance losses.
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Many prepaid subscribers say these unwanted subscriptions have been occurring for several months, turning everyday phone use into a financial nuisance. “Messages kept arriving about new services being activated while my phone was idle,” one user shared, highlighting growing frustration among Jazz customers.
Some users have also criticized Pakistan’s telecom regulator, the Pakistan Telecommunication Authority (PTA), accusing it of failing to protect consumers and instead shielding industry interests. Critics point to other sectors where they believe oversight has been lax, including recent high-profile overbilling cases with utility companies that resulted in minimal penalties.
میں سمجھ رہا تھا شاید زونگ نیٹ ورک کا ایشو ہے اس لئے 3 ماہ قبل جاز سم بھی خرید لی۔ جاز سیلولر کمپنی کم اور ڈاکو زیادہ ہے۔ 2 سمیں رکھ کر بھی فون کال کرنا یا ڈیٹا استعمال کرنا مسلسل اذیت بن چکا ہے۔ رہی بات پی ٹی اے کی تو اس ملک میں ہر ریگولیٹری اتھارٹی مافیاز کے مفادات کا تحفظ کرتی… https://t.co/Q4ZuJFCq9U
— Awais Hameed (@awais_hameed) February 1, 2026
The controversy reflects broader concerns about unauthorised VAS charges on mobile networks in Pakistan. Telecom users often find that daily or weekly services are deducted from their balance without clear activation from their end. While operators provide codes and apps for managing subscriptions, many customers report persistent issues even after attempting to unsubscribe through official channels like the *6611# dial-up menu or telecom apps.
With millions of Pakistanis relying on prepaid mobile services, these unchecked deductions not only erode consumer trust but also raise questions about industry accountability. Experts advise users to regularly review their active subscriptions, monitor balance deductions carefully, and lodge formal complaints with service providers and the PTA when unauthorised charges appear.
The ongoing backlash underscores the need for stricter enforcement of subscription consent rules and stronger consumer protections in Pakistan’s competitive telecom market.
