PTA Survey Finds Major Internet Quality Issues: Multinet Scores Lowest at 25%

The PTA broadband survey for the third quarter of 2026 has found that several fixed broadband providers failed to meet key quality-of-service benchmarks in a number of cities, with upload speeds the most common problem and Multinet in Rawalpindi scoring the lowest compliance at just 25 percent.

What the PTA Broadband Survey Covered

The Pakistan Telecommunication Authority (PTA) surveyed 12 fixed broadband providers in 15 cities between July 1 and September 30, 2026. Its Enforcement Division carried out user-end tests in areas with a high density of subscribers.

Eight indicators were measured: local and international latency, jitter, packet loss, download and upload throughput, webpage loading time and voice quality.

Compliance Scores: Who Passed and Who Failed

Wide Band Communications in Peshawar was the only provider to meet every benchmark.

Where Providers Fell Short

• Upload throughput: This was the biggest concern, with most operators failing. The rules require upload speed of at least 25% of the advertised speed for xDSL and above 50% for other technologies.
• Download throughput: It must exceed 80% of the advertised speed. Multinet, Cyber Internet, Connect Communications, Nexlinx Networks, PTCL, Naya Tel and Burak Tech fell short.
• Latency: Multinet, NTC, Cyber Internet and PTCL had local latency deficiencies, and Multinet also failed the international terrestrial latency benchmark.
• Jitter: PTCL, NTC, Cyber Internet, Nexlinx and Multinet were flagged for excessive jitter, which the PTA says can disrupt real-time applications such as video conferencing and gaming.
• Packet loss (maximum 1%): Cyber Internet, PTCL, Connect Communications, Naya Tel, Multinet and SCO had deficiencies.
• Webpage loading (four-second benchmark): Cyber Internet and Nexlinx exceeded it in the locations examined.
• Voice quality: Generally within limits. PTCL in Peshawar scored 2 against the required level above 3, while PTCL in Faisalabad scored 4, which is compliant.

What the PTA Has Ordered

The PTA has asked the operators concerned to take corrective measures within set timelines. These include capacity enhancement, network optimisation, congestion management and better routing and service quality. Follow-up testing will check compliance with the Fixed Broadband Quality of Service Regulations, 2022. No fines have been reported so far.

What It Means for Internet Users

Weak upload speed and high jitter are the problems users notice most on video calls, online classes, gaming and cloud backups. Users who face such problems can compare their provider’s results in their city and raise complaints with the provider and then the PTA if the issue continues.

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