In a shocking incident that has sparked outrage, a woman in Islamabad was robbed by a driver hired through InDrive’s Cargo Bike service, exposing the platform’s utter failure to protect users and its appalling lack of accountability.
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The victim booked the service to collect clothes from her tailor, valued at approximately Rs. 80,000. The driver coordinated through the InDrive app, picked up the items — and vanished without a trace, switching off his phone immediately after pickup.
When the woman contacted InDrive via its in-app chat support, the response was shockingly indifferent: they said they could only block the rider’s ID and refused to take any responsibility. This nonchalant reply to a clear criminal incident was nothing short of outrageous.
Refusing to give up, she personally visited InDrive’s Islamabad office near the NADRA HQ in Blue Area the next day. But instead of support, she was stonewalled with bureaucratic formalities, given a form that required police verification — a clear attempt to push responsibility onto law enforcement instead of fixing their own broken system.
Even after police cooperated and sent a verified form along with an inquiry number, InDrive deliberately withheld crucial information and shared only limited details, effectively shielding the criminal.
The woman has since spoken out, calling InDrive “irresponsible, unsafe, and dangerous,” especially for women. She has suffered a major financial loss while the thief is still at large, free to rob or endanger other users.
This incident is a damning indictment of InDrive’s operations in Pakistan — a platform that seems more interested in profit than in user protection. It is unacceptable that a service with access to rider credentials and app tracking refuses to cooperate meaningfully with victims or authorities.
How many more must suffer before InDrive is held legally accountable? If companies like InDrive can enable crimes and then hide behind “policy limitations,” then they have no place operating in public transport or delivery in Pakistan.
Authorities must urgently investigate and regulate ride-hailing services before more lives and livelihoods are put at risk.
