InDrive, a ride-hailing and delivery service operating across Pakistan, has once again proven itself a danger to its users, with a string of criminal incidents exposing its utter disregard for customer safety and accountability. The latest outrage in Lahore, where an InDrive delivery driver absconded with food and utensils worth Rs45,000, is not an isolated case but part of a disturbing pattern of theft, misconduct, and corporate stonewalling that demands immediate regulatory action.
Read More: InDrive Rider Robs Woman of Rs. 80,000 — Company Refuses Help
A Trail of Theft and Betrayal:
In Lahore, a customer placed an order through InDrive’s delivery service, expecting a routine transaction. Instead, the driver, entrusted with food and utensils valued at Rs45,000, fled with the items, leaving the customer high and dry. A case has been registered, but InDrive’s response has been predictably evasive, offering no meaningful assistance to the victim. This incident echoes a chillingly similar case in Islamabad, where an InDrive Cargo Bike driver stole clothes worth Rs80,000 from a female customer. When she sought help, InDrive’s response was a masterclass in corporate apathy: a suggestion to block the rider’s ID and a refusal to take responsibility, forcing the victim to navigate bureaucratic hurdles and police processes alone.
Beyond Theft: A Platform Enabling Predators:
InDrive’s failures extend far beyond theft. A viral video recently exposed an InDrive driver, identified as Bilal, allegedly engaging in sexual misconduct during a ride in broad daylight. Shockingly, Bilal is reportedly a repeat offender, with prior accusations of stalking and public indecency, yet he continued to operate on InDrive’s platform. This egregious oversight has fueled public outrage, with women across Pakistan labeling InDrive a “predator’s playground.” Social media is ablaze with stories of fear and betrayal, as users demand transparency, including the release of offenders’ details to prevent further harm.
Corporate Indifference: A Policy of Evasion:
In each case, InDrive’s response has been a shameful display of deflection. Victims are met with dismissive in-app support, bureaucratic runarounds, and outright refusals to share critical information that could aid law enforcement. In the Islamabad theft case, InDrive stonewalled the victim at its office near NADRA HQ, demanding police verification while withholding rider details. Even when authorities provided the necessary documentation, InDrive’s cooperation was minimal, effectively shielding criminals. This pattern of prioritizing profits over people is not just negligent—it’s complicit.
A Call for Accountability and Reform:
The growing list of victims—robbed, harassed, and abandoned by InDrive—paints a damning picture of a company unfit to operate in Pakistan’s public transport and delivery sector. How many more must suffer before regulators step in? The government must launch an immediate investigation into InDrive’s operations, mandating rigorous driver background checks, real-time ride surveillance, and transparent reporting mechanisms. InDrive’s refusal to cooperate with victims and authorities is a slap in the face to every Pakistani relying on these services.
Time to Shut Down InDrive’s Dangerous Operations:
InDrive’s track record of enabling theft and misconduct while shirking responsibility is a national scandal. From Lahore to Islamabad, its users—especially women—are paying the price for its reckless negligence. If InDrive cannot prioritize safety and accountability, it has no business operating in Pakistan. Authorities must act swiftly to protect citizens and send a clear message: no company is above the law, and no user should fear for their safety or property when using a service that claims to serve the public.
